IONOS

Company Background

Based in

 Germany

Website

 www.ionos.com

# of Staff

 100+ Staff

Trustpilot score

 4.6

Data Centers

 Frankfurt, Germany
Berlin, Germany
Paris, France
London, United Kingdom
Worchester, United Kingdom
Logroño, Spain
Las Vegas, United States
New Jersey, United States
Kansas, United States
Common Feedback about IONOS
  • Recurrent Customer Support Issues Many users report consistent and discouraging experiences with IONOS customer support. Problems range from non-responsive phone lines to ambiguous dealings when trying to cancel services. A common complaint is the feeling of being misled and unsupported, which discourages user trust.
  • Aggressive Marketing Tactics Several reviews mention IONOS’s relentless cold-calling, with offers of ‘free products’ linked to upselling strategies. Such practices have caused dissatisfaction and prompted customers to switch providers, citing frustration with the constant pressure to purchase additional services.
  • Questionable Billing Practices Multiple users had grievances about billing strategies, such as the auto-billing for outdated services unbeknownst to clients. This, combined with automatic charges for extended support on unused services, has left customers feeling exploited and wary of IONOS’s billing system.
  • Unresolved Technical Challenges Technical issues, like malfunctioning subdomains and server incompatibilities, persist for users. The extended downtime and insufficient technical support further exacerbate frustrations, leading customers to seek third-party developers for resolution—amplifying their dissatisfaction.
  • Discrepancy in Service Quality Experience varies significantly among IONOS customers, with long-time users reporting fewer problems than newer ones. However, dissatisfaction surfaces mostly around scalability and service deterioration over time, prompting long-term users to eventually consider alternative options.
Shared Hosting Packages
IONOS – Essential (1 Year)
Pricing at a Glance
Sign up cost: USD 48 Renewal cost: USD 72 Commitment: 1 Year
Package Summary
# of Websites: 1 Disk space: 10 GB
Calculated Monthly Rate
Based on sign up: USD 4.00 Based on renewal: USD 6.00 Renewal increase: 50%

Limitations:

  • Memory (RAM): 512MB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: 10
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit - 384 MB
  • Other: SFTP accounts - 200
  • Other: Cron manager for cron jobs - 1
  • Other: Email storage (per account) - 2GB
  • Other: Mailing lists - 10

IONOS – Essential (2 Years)
Pricing at a Glance
Sign up cost: USD 108 Renewal cost: USD 144 Commitment: 2 Years
Package Summary
# of Websites: 1 Disk space: 10 GB
Calculated Monthly Rate
Based on sign up: USD 4.50 Based on renewal: USD 6.00 Renewal increase: 33%

Limitations:

  • Memory (RAM): 512MB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: 10
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit - 384 MB
  • Other: SFTP accounts - 200
  • Other: Cron manager for cron jobs - 1
  • Other: Email storage (per account) - 2GB
  • Other: Mailing lists - 10

IONOS – Essential (3 Years)
Pricing at a Glance
Sign up cost: USD 144 Renewal cost: USD 216 Commitment: 3 Years
Package Summary
# of Websites: 1 Disk space: 10 GB
Calculated Monthly Rate
Based on sign up: USD 4.00 Based on renewal: USD 6.00 Renewal increase: 50%

Limitations:

  • Memory (RAM): 512MB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: 10
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit - 384 MB
  • Other: SFTP accounts - 200
  • Other: Cron manager for cron jobs - 1
  • Other: Email storage (per account) - 2GB
  • Other: Mailing lists - 10

IONOS – Essential (Monthly)
Pricing at a Glance
Sign up cost: USD 8 Renewal cost: USD 8 Commitment: Monthly
Package Summary
# of Websites: 1 Disk space: 10 GB
Calculated Monthly Rate
Based on sign up: USD 8.00 Based on renewal: USD 8.00 Renewal increase: 0%

Limitations:

  • Memory (RAM): 512MB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: 10
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit - 384 MB
  • Other: SFTP accounts - 200
  • Other: Cron manager for cron jobs - 1
  • Other: Email storage (per account) - 2GB
  • Other: Mailing lists - 10

IONOS – Plus (1 Year)
Pricing at a Glance
Sign up cost: USD 12 Renewal cost: USD 144 Commitment: 1 Year
Package Summary
# of Websites: Unlimited Disk space: Unlimited
Calculated Monthly Rate
Based on sign up: USD 1.00 Based on renewal: USD 12.00 Renewal increase: 1100%

Limitations:

  • Memory (RAM): 6 GB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: Unlimited
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit: 768 MB
  • Other: SFTP accounts: 200
  • Other: Cron manager for cron jobs: 50
  • Other: Email storage (per account): 2GB
  • Other: Mailing lists: 25

IONOS – Plus (2 Years)
Pricing at a Glance
Sign up cost: USD 156 Renewal cost: USD 288 Commitment: 2 Years
Package Summary
# of Websites: Unlimited Disk space: Unlimited
Calculated Monthly Rate
Based on sign up: USD 6.50 Based on renewal: USD 12.00 Renewal increase: 85%

Limitations:

  • Memory (RAM): 6 GB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: Unlimited
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit: 768 MB
  • Other: SFTP accounts: 200
  • Other: Cron manager for cron jobs: 50
  • Other: Email storage (per account): 2GB
  • Other: Mailing lists: 25

IONOS – Plus (3 Years)
Pricing at a Glance
Sign up cost: USD 288 Renewal cost: USD 432 Commitment: 3 Years
Package Summary
# of Websites: Unlimited Disk space: Unlimited
Calculated Monthly Rate
Based on sign up: USD 8.00 Based on renewal: USD 12.00 Renewal increase: 50%

Limitations:

  • Memory (RAM): 6 GB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: Unlimited
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit: 768 MB
  • Other: SFTP accounts: 200
  • Other: Cron manager for cron jobs: 50
  • Other: Email storage (per account): 2GB
  • Other: Mailing lists: 25

IONOS – Plus (Monthly)
Pricing at a Glance
Sign up cost: USD 14 Renewal cost: USD 14 Commitment: Monthly
Package Summary
# of Websites: Unlimited Disk space: Unlimited
Calculated Monthly Rate
Based on sign up: USD 14.00 Based on renewal: USD 14.00 Renewal increase: 0%

Limitations:

  • Memory (RAM): 6 GB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: Unlimited
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit: 768 MB
  • Other: SFTP accounts: 200
  • Other: Cron manager for cron jobs: 50
  • Other: Email storage (per account): 2GB
  • Other: Mailing lists: 25

IONOS – Starter (1 Year)
Pricing at a Glance
Sign up cost: USD 72 Renewal cost: USD 96 Commitment: 1 Year
Package Summary
# of Websites: 10 Disk space: 100 GB
Calculated Monthly Rate
Based on sign up: USD 6.00 Based on renewal: USD 8.00 Renewal increase: 33%

Limitations:

  • Memory (RAM): 512MB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: 50
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit - 384 MB
  • Other: SFTP accounts - 200
  • Other: Cron manager for cron jobs - 10
  • Other: Email storage (per account) - 2GB
  • Other: Mailing lists - 10

IONOS – Starter (2 Years)
Pricing at a Glance
Sign up cost: USD 156 Renewal cost: USD 192 Commitment: 2 Years
Package Summary
# of Websites: 10 Disk space: 100 GB
Calculated Monthly Rate
Based on sign up: USD 6.50 Based on renewal: USD 8.00 Renewal increase: 23%

Limitations:

  • Memory (RAM): 512MB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: 50
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit - 384 MB
  • Other: SFTP accounts - 200
  • Other: Cron manager for cron jobs - 10
  • Other: Email storage (per account) - 2GB
  • Other: Mailing lists - 10

IONOS – Starter (3 Years)
Pricing at a Glance
Sign up cost: USD 192 Renewal cost: USD 288 Commitment: 3 Years
Package Summary
# of Websites: 10 Disk space: 100 GB
Calculated Monthly Rate
Based on sign up: USD 5.33 Based on renewal: USD 8.00 Renewal increase: 50%

Limitations:

  • Memory (RAM): 512MB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: 50
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit - 384 MB
  • Other: SFTP accounts - 200
  • Other: Cron manager for cron jobs - 10
  • Other: Email storage (per account) - 2GB
  • Other: Mailing lists - 10

IONOS – Starter (Monthly)
Pricing at a Glance
Sign up cost: USD 10 Renewal cost: USD 10 Commitment: Monthly
Package Summary
# of Websites: 10 Disk space: 100 GB
Calculated Monthly Rate
Based on sign up: USD 10.00 Based on renewal: USD 10.00 Renewal increase: 0%

Limitations:

  • Memory (RAM): 512MB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: 50
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit - 384 MB
  • Other: SFTP accounts - 200
  • Other: Cron manager for cron jobs - 10
  • Other: Email storage (per account) - 2GB
  • Other: Mailing lists - 10

IONOS – Ultimate (1 Year)
Pricing at a Glance
Sign up cost: USD 120 Renewal cost: USD 192 Commitment: 1 Year
Package Summary
# of Websites: Unlimited Disk space: Unlimited
Calculated Monthly Rate
Based on sign up: USD 10.00 Based on renewal: USD 16.00 Renewal increase: 60%

Limitations:

  • Memory (RAM): 19GB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: Unlimited
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit - 896 MB
  • Other: SFTP accounts - 200
  • Other: Cron manager for cron jobs - 100
  • Other: Email storage (per account) - 2GB
  • Other: Mailing lists - 100

IONOS – Ultimate (2 Years)
Pricing at a Glance
Sign up cost: USD 288 Renewal cost: USD 384 Commitment: 2 Years
Package Summary
# of Websites: Unlimited Disk space: Unlimited
Calculated Monthly Rate
Based on sign up: USD 12.00 Based on renewal: USD 16.00 Renewal increase: 33%

Limitations:

  • Memory (RAM): 19GB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: Unlimited
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit - 896 MB
  • Other: SFTP accounts - 200
  • Other: Cron manager for cron jobs - 100
  • Other: Email storage (per account) - 2GB
  • Other: Mailing lists - 100

IONOS – Ultimate (3 Years)
Pricing at a Glance
Sign up cost: USD 384 Renewal cost: USD 576 Commitment: 3 Years
Package Summary
# of Websites: Unlimited Disk space: Unlimited
Calculated Monthly Rate
Based on sign up: USD 10.67 Based on renewal: USD 16.00 Renewal increase: 50%

Limitations:

  • Memory (RAM): 19GB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: Unlimited
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit - 896 MB
  • Other: SFTP accounts - 200
  • Other: Cron manager for cron jobs - 100
  • Other: Email storage (per account) - 2GB
  • Other: Mailing lists - 100

IONOS – Ultimate (Monthly)
Pricing at a Glance
Sign up cost: USD 18 Renewal cost: USD 18 Commitment: Monthly
Package Summary
# of Websites: Unlimited Disk space: Unlimited
Calculated Monthly Rate
Based on sign up: USD 18.00 Based on renewal: USD 18.00 Renewal increase: 0%

Limitations:

  • Memory (RAM): 19GB
  • Sub Domains: 5,000
  • Number of Email Accounts: 1
  • Number of Databases: Unlimited
  • Database Size (in GB Per Each Database): 2GB
  • Number of Files: 262,144
  • Other: PHP memory limit - 896 MB
  • Other: SFTP accounts - 200
  • Other: Cron manager for cron jobs - 100
  • Other: Email storage (per account) - 2GB
  • Other: Mailing lists - 100